Privacy Statement

We respect your privacy. This statement sets out what we do when data about you comes to us.

Your "footprints"

When you visit our website, our website hosting provider automatically records certain data about you. Most other web sites do too. The data is recorded in a log of accesses (the "footprints")

Your trail

This log includes the web address you request, the machine from which you make the request, the web browser and version you use, your operating system and a record of each page visited. Where parts of our web site require password access and data as to the login name, the password entered and the number of login attempts will be recorded. In some instances it is possible from the gathered data to guess who you are (we can guess by analysing the data).

Limited Use of Data

We use this data for statistical purposes only. We analyse the data and use the information we glean from this analysis only to help us improve our web site and to monitor or prevent security breaches. We will not pass the data on to any third parties. We will only disclose the content of our access logs if we are compelled to do so by a legal warrant.

E-Mail

If you provide us with your e-mail address through our site, that address will only be used for the purposes we disclose to you when you give us your e-mail address. We will not add your e-mail address to a mailing list without your agreement. We will not pass on your e-mail address to third parties. An e-mail that we receive through our web site may be archived or backed up on our server for our own records only. In addition to the content of e-mail messages, we record (as is the standard practice) the date and time of message transmission, when the message was received and opened, the e-mail addresses of the sender, recipients and mail programs. If you have provided your e-mail address to us you can at any time choose to opt-out of the purpose for which you originally provided your e-mail address by notifying us by e-mail that you wish to opt-out.

Complaints Handling

Blackets desires that all complaints about privacy matters are dealt with in the following way. If you have a complaint about how your private information has been handled by Blackets (Complaint), the following will occur:
  • The Complaint is free of charge to you;
  • The Complaint must be in writing (i.e. not in electronic form), marked and posted as follows:
    Blackets Website Privacy Complaint
    PO Box 5405
    Sydney NSW 2110
  • Complaints must include your return postal address;
  • Upon receiving a Complaint, Blackets will appoint an officer (Officer) to hear the Complaint;
  • The Officer will have or will be given sufficient power to deal with the Complaint;
  • The Officer will determine a resolution of the Complaint within ten (10) business days of receiving the Complaint;
  • The Officer will communicate his/her decision by post to you;
  • The Officer will give general reasons for the decision; and
  • The Officer will provide, with the notice of his/her decision, information on further action you can take if you are dissatisfied with the decision.

If you have noticed our site contains any potential breach of common privacy principles, or if you have any questions, please contact us at: sales@blackets.com.au